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You can request access to the information we hold about you at any time by contacting the Member Advocate on 13 25 77 or at 

There is no fee for making a request but we may charge you the reasonable costs of providing our response to a request for access to personal information. 

If we refuse to give you access to any of your personal information, we'll provide you with reasons for the refusal and the relevant provisions of the Privacy Act on which we rely to refuse access.

You can read more in our Privacy Policy.