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If you're having trouble registering the mobile app on your device, try these troubleshooting tips.  

  • If you see an 'Access is Denied' message, check you've entered your password and member number correctly.
  • If you see an 'Invalid PIN' message, ensure you've not used common or sequential numbers patterns such as 1111 or 1234.
  • If you see a 'The request has specified invalid data' message, check the device name you have entered doesn't have any special characters in it (includes auto corrected text) and that your phone language is set to English. The language can be changed again after registration, if required.

If you still need some help or want further information, please call us on 13 25 77 and one of our friendly team will be happy to assist.