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When a dispute relates to an authorised transaction, it often helps to contact the merchant first to try to resolve the issue, particularly in the following cases:

  • Goods were paid for but have not been received.
  • Goods were received but are damaged or not as described.
  • The amount was duplicated or was incorrect.
  • Services were paid for but not provided.
  • A service was cancelled but was still charged.

If you'd like to proceed with lodging a dispute, please contact us and we'll assist you.