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If you notice a suspicious transaction on your account, or there’s activity you don’t recognise, please contact us during business hours on 13 25 77 or visit your nearest branch. We’ll help you review the details of the transaction and explain what you need to do next.

For your peace of mind you can lock your card using card controls whilst you investigate.

Often, there’s a perfectly innocent explanation for an unusual transaction. For instance, sometimes the merchant name that appears in your transaction history is different to the merchant’s business name.

A quick Google search can often help you identify where the transaction was processed. Likewise, if you have a joint account, it might be worth checking whether the other card holder has made a purchase you're not aware of.