Security and scams

Scams change all the time, but their goal is always the same: your money, your information or both.

We take the protection of your personal and financial information very seriously and have comprehensive security measures in place to help protect your accounts and personal information from unauthorised access.

Whilst P&N Bank has these security measures in place, it is also very important that you know the common warning signs of fraud and scams. Unfortunately, once money has been transferred to a scammer it is extremely difficult to recover – especially if you have authorised the transaction. That's why it's critical you always employ good online security practices and remain scam aware.

It is a common misconception that banks and financial institutions have insurance against fraud and scam losses, so the more you can do to protect yourself and your money, the better.

Common scams

Scams take many different forms. Find out more about some common scams, and what you should look out for.

Stay safe online

There are several things you can do to ensure you keep your personal information safe when you’re using the internet.

Helpful links

For more tips and the latest information on protecting your financial identity, there are plenty of resources available.

Do you think you've fallen for a scam?

If you think you’ve fallen victim to a scam or have found a transaction on your account that you believe is fraudulent, you should notify us immediately. We will act quickly to attempt recovery of the funds on your behalf, however there is no guarantee that this will be successful, and time is important.

To report fraud or a scam, please contact us immediately.

Call 13 25 77

To report a scam to the Australian Competition & Consumer Commission (ACCC), use this reporting form on the Scamwatch website.

Protect yourself from scams

Scammers and fraudsters are getting increasingly sophisticated in their attempts to get your money or personal details, so you should always be overly cautious. Unfortunately, in 2022 Australians reported a total loss of $568,654,974 to scams.

Common types of scams

Dating and romance scams
Investment scams
Phishing scams (via email, text messages and social media)
Police, tax and government scams
Remote access scams
Telephone scams (calls claiming to be from your bank or telco provider)
Online marketplace scams

Warning signs of a scam

You receive an unsolicited offer that comes out of the blue.
It sounds too good to be true.
There are promises of low effort and no risk, but big rewards.
You’re asked for personal information (eg. banking details or security passcodes).
There is urgency, or a time-limit for what you’re asked to do.
A business or organisation you usually trust contacts you in an unusual way or asks you to do something they usually wouldn’t.

Different types of scams work in different ways. Make sure you’re familiar with the key signs to look out for.

Learn more

What will P&N Bank never do or ask you to do? To help you stay scam aware, we've put together a handy list.