After careful consideration, our Ocean Keys branch will permanently close on Tuesday 22 December 2026. We understand this may be inconvenient for some customers, and we want to reassure you that we're committed to supporting you through the change.
Why have we made this decision?
As a customer-owned bank, we regularly review our banking channels to ensure we are delivering value for our customers. This means making responsible decisions about how we invest our resources, both now and into the future.
This decision has been informed by changing customer banking habits, with more customers choosing to bank online or through the P&N Bank app. As face-to-face transactions across our branch networks decline, it’s important we continue to adapt with them.
The decision also reflects the changing role of our branches, which are increasingly focused on helping customers with more complex banking needs, such as home loans, financial wellbeing conversations, and personalised banking support.
While the Ocean Keys branch is closing, our commitment to supporting customers across Western Australia through a strong branch presence remains unchanged.
We'll work directly with customers who may need extra support and help them to find the banking option that works best for their individual needs.
There will be no redundancies, with all affected employees redeployed within P&N Bank.
We’re here to help you continue banking with confidence
We are committed to minimising inconvenience and providing you with alternative ways to bank close to home.
We’ve put together information to help make this transition as easy as possible, including details on your nearest branch and our mobile lenders, how to access internet banking and download our P&N Bank app, and our contact centre details.
We understand this change may affect customers in different ways. If you'd like to talk through your options, our team is here to help. Whether you prefer face-to-face banking, need assistance using digital banking, or simply have questions about what this means for you, we'll work with you to find the right solution.
If you have any questions or feedback, please contact us at info@pnbank.com.au, call 13 25 77, or send us an instant message through our website.
Your next closest branches
If you need to visit a branch, you can continue to access in-person banking services at:
Joondalup
Whitfords
Our Whitfords branch is currently closed for refurbishment and will reopen in early December with a new look and feel.
Our mobile home loan specialists can also come to you at a time and place that works for you – anywhere in the Perth metropolitan area.
Other ways to bank with us
Digital banking
A range of services are available via the P&N Bank app and internet banking.
P&N contact centre
The P&N team are here to support you and can be contacted directly on 13 25 77. Our contact centre is open Monday–Friday from 8:00am–6:00pm and Saturday from 9am–5pm.
Bank@Post
All fees will continue to be waived at Bank@Post. Customers can complete a range of transactions through Bank@Post, including cash and cheque deposits.