BSB 806 015

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BSB 806 015

Internet banking

Secure mail

Makes returning documents or sending a message easy

Open a new account

Be able to shop within minutes thanks to our instant digital cards

Card controls

Be able to lock your card and block certain transactions

Internet Banking

Internet Banking is a fast, secure and convenient way to manage your everyday banking from your computer, tablet or smart phone, any time of the day. 

  • Transfer funds between your P&N Bank accounts or to an external account
  • Activate new cards and change PINs online
  • Cancel and lost or stolen card and order a new one
  • Manage your card settings including locking a card and blocking transactions
  • View your card information to use online or to add to your digital wallet
  • Change your contact details, such as your address or email address
  • View and search past transactions
  • Pay bills with BPAY
  • Open a new deposit account in minutes
  • Securely message enquiries, instructions and forms
  • Register for and view eStatements (online statements)
  • View and print account details and interest information
  • Set up account, card and transaction alerts
  • International transfers - register for this new online service and you'll be able to send money overseas through Internet Banking

Register for Internet Banking

Internet Banking is available to all P&N Bank members. Registering is easy - simply call 13 25 77 or visit a branch.

P&N Bank's Mobile App is available on any Apple or Android internet enabled mobile phone. To use it, you must first be registered for Internet Banking, and then set up Secure SMS. View Mobile apps for more information.

View our Internet Banking User Guide

eStatements

eStatements are an online version of your account statements, easily accessed through Internet Banking and the Mobile App. When you register to receive a statement online, you'll no longer receive paper statements in the mail. 

Some benefits include:

  • You’ll be doing your part to reduce paper and help the environment
  • You can access your statements 24/7 and print them as you need
  • Easier filing and access to your transaction history
  • Greater security in having your statements held in a secure, single location
  • Online statements are also considered legitimate documents with Centrelink and the Australian Tax Office

You’ll receive an email alert when a new online statement is available, so you can log in to Internet Banking to view it. Up to seven years of statements are stored online from date of registration.

Register for eStatements

You can sign up for eStatements by logging in to Internet Banking or the Mobile App and selecting ‘Register for eStatements’ from the Services menu. Once you have read and accepted the terms and conditions, you can go to ‘View eStatements’ to see your current and previous statements.

Alternatively, you can contact us on 13 25 77 between 8am and 6pm Monday to Friday and 9am and 5pm on Saturday, or visit your local P&N Bank branch for further assistance. Read our Internet Banking User Guide for more information.

Secure online Banking

At P&N Bank we take online security very seriously and have extensive measures in place to protect P&N and our members from fraud. You can rest assured that our online Banking services use the latest security features to ensure your transactions and personal details are safe.

In addition to our comprehensive security provisions, it is equally important for you to take an active role in protecting yourself and your personal computer from fraud. Read our security and alerts page on how to enhance your online security and protect your accounts and personal information. 

We recommend that you follow these guidelines to reduce your risk of online fraud. In the unlikely event that you become a victim of online Banking fraud, through no fault of your own, we guarantee to cover the entire loss and refund any missing monies to your accounts as soon as possible. You must however ensure you comply with our Online Services Terms & Conditions at all times.

If you suspect that the security of your accounts has been breached, please contact P&N Bank immediately on 13 25 77.

We encourage members to adhere to our minimum system requirements for the safe use of Internet Banking.

Troubleshooting

If you have a question about our online Banking services or are experiencing problems using Internet Banking or the Mobile App, please view our frequently asked questions.

If you are still having trouble after viewing the FAQs, please contact us for assistance on 13 25 77 or start a WebChat session.

Frequently asked questions

  • How do I register for Internet Banking?

    To register for Internet Banking, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

    For more information please read our Internet Banking User Guide

  • How do I register for eStatements?

    To register for eStatements, log in to Internet Banking and go to Services > Manage eStatements. Select the option Register for eStatements, review and accept the terms and conditions.
     
    To view your current and all previous statements go to Services > View eStatements. 

    For more information read our Internet Banking User guide.

  • Can I open an account online?

    Yes, a number of our accounts can be opened online. 

    If you are an existing member, you can open a select number accounts and term deposits via our App or Internet Banking, simply Log In and select Apply from the menu option.  

    Otherwise, head over to our Products & Services page and click on a product with an 'Apply now' button and you will be guided through the process. 

    For accounts that can't be opened online,  please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

  • How do I reset my Internet Banking password?

    If you have forgotten your Internet Banking password, you can reset it by going to the Login page > Reset Your Password

    You will need to enter the personal details we have on record for you, then we will send you a temporary password your registered mobile number. You will need to change the temporary password upon first logging in. 

    If you need more help, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

    You may also be interested in : 

    How do I change my Internet Banking Password

    Internet Banking User Guide

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