With more than a decade in the finance and broker support space, Business Development Manager (BDM), Mel Camps, brings deep industry knowledge, hands-on mentoring experience, and a relationship-first approach to supporting brokers. We sat down for a quick Q&A to learn more about her journey, service style, and what drives her.
Q: How long have you been in the industry, and how did your journey begin?
“I’ve been in the industry for about 14 years. I started in the Contact Centre and worked my way into credit assessment. From there, I moved to Melbourne and joined a company that specialised in mentoring brokers through their first two years in the industry.
I worked as a Credit Manager there and ran workshops, training sessions, and support programs for new brokers – especially those coming in without a finance background. A big part of that role was helping them understand credit scenarios, how to structure and submit applications, and how to build their professional networks.
I did that for around four years, then returned and continued mentoring with another company before coming back to P&N Bank as a Credit Coach and now as a BDM. So, I’ve supported brokers across multiple stages and roles, which gives me a broad perspective on what they face day to day.
I’m still very passionate about mentoring, I run Broker Boost workshops now, with up to 200 brokers attending, so I still get to stay connected to that side of the work.”
Q: What do you enjoy outside of work?
“Weekends are mostly about family time. I have an eight-year-old daughter who keeps us busy. We love anything to do with the water – beach days, kayaking, and getting outdoors together whenever we can.”
Q: How do you typically support brokers in your BDM role?
“Responsiveness is a big one. Brokers need answers quickly, especially when deals are moving. I make sure they can reach me easily by phone or email and that they get a fast response when something comes up.
That might be helping work through a tricky scenario, giving guidance on submission strategy, or helping unblock something that’s slowing a deal down. Quick clarity at the right time can make a big difference to turnaround and confidence."
Q: What’s your approach to building broker relationships?
“When a new broker comes on board, I reach out straight away and organise a catch-up. Ideally, that’s face to face. Visibility matters, I want them to know I’m here, I’m accessible, and I’m invested in their success.
Communication is simple: if they call, I call back. If they email, I respond. Reliability builds trust. Brokers are managing a lot – clients, lenders, compliance – so knowing their BDM is present and responsive removes friction.”
Q: How do you help brokers feel confident working with you and your organisation?
“My background helps a lot here. I understand what it feels like to be in their shoes especially newer brokers who are still building confidence and systems.
Sometimes brokers reach out even when I’m not the right lender for a deal just to talk through a scenario.”
Q: What sets your service style apart?
“Definitely the mentoring experience. I look at situations through a broker lens and can see that they’re running businesses. I know they’ve got dozens of lenders they can choose from, and I think that mentoring side of things helps me to support them with the understanding and empathy of knowing what they go through every day.
That makes my support more practical and more human especially for brokers early in their careers who value guidance alongside answers.”
Q: What’s your favourite part of the job?
“My relationships with brokers. I love being a small part of some of the biggest financial moments in their clients’ lives and helping those outcomes come together successfully.”
Q: Can you share an example where your support made a real difference?
“One example that stands out is collecting loan contracts from a branch on a Saturday and personally delivering them to a settlement agent’s office to ensure settlement could proceed that day. The member lived up north and was only in Perth for that one day.
Going the extra mile in moments like that can genuinely change outcomes.”
Q: What feedback from brokers has stuck with you?
“‘You are the BEST BDM I have ever had - you always go above and beyond.’
That kind of feedback reinforces why the relationship side of the role matters so much.”
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