What it takes to be named Bank of the Year – three times in a row

You may have heard that P&N Bank was recently awarded Bank of the Year 2025 in the Roy Morgan Customer Satisfaction Awards, and we’re still over the moon. We’re especially thrilled because this is our third consecutive win!

But what does Bank of the Year mean – and why did we win? 

How is the award decided? 

Roy Morgan tracks customer satisfaction, trust, engagement, loyalty, advocacy and Net Promoter Scores across a wide range of industries and brands. Underpinned by data from real people sharing their real experiences, over 60,000 Australians were surveyed to find out the companies they dealt with across more than 30 industries, and rate how satisfied they were with them.  

This award is based on Roy Morgan’s independent, national survey of Australian banking customers, including the big four. Once again, P&N Bank delivered strong customer satisfaction results, achieving the most monthly wins across the year in the Bank of the Year award category – a powerful endorsement of the trust you place in us.

Why are our customers satisfied? 

Here at P&N Bank we’re committed to putting customers at the heart of everything we do. This means that we’re always working hard to provide the best possible products and experience for every one of our customers, no matter who they are.

• Our 13 branches are located across the Perth metropolitan region and Bunbury – with some open on Saturdays. If you can’t make it to a branch, our Perth-based Contact Centre makes it easy to get in touch. Available Monday - Friday (8am to 6pm) and Saturday (9am to 5pm) by phone or online chat.
• If digital banking is more your thing, you can choose to use internet banking or our mobile app. Available around the clock, you bank at a time that’s convenient for you.
• Because we’re a customer-owned bank, we use our profits to develop our products and services. Have you heard about our award winning Savvy Saver Account? How about our competitive home loan rates?
• Home loans can be complex, we get it. That’s why we have a team of home loan specialists available to guide you through the buying, refinancing and investing process. Our mobile home lenders can meet you at a time and place that’s convenient for you, while our virtual lending team are only a video-call away.
• Your financial wellbeing is important to us. We have free tools and services available to help our customers on their financial journey. Whether it’s getting a clear understanding of your finances with mymo by P&N Bank, or speaking to an expert Vinnies WA financial coach, there’s an option to suit.
• As proud West Australians, we understand the unique spirit of our state and its diverse communities. Community is at the core of everything we do – that's shy we’re committed to giving back. Through our Empowerment Grants, we support individuals, families, and local non-profits, and we also support the vital work of Lifeline WA and Vinnies WA.

Who made this happen?

Our customers, of course! Your continued support is the very reason P&N Bank is in a rare group of Australian banks to achieve such consistent, industry leading customer satisfaction. For that, we are sincerely grateful.

For about more about Roy Morgan’s Customer Satisfaction Awards. To learn more about some other achievements we're proud of, visit our awards page.

Bank of the Year 2025

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