You may have heard that P&N Bank was recently awarded Bank of the Year 2024 in the Roy Morgan Customer Satisfaction Awards, and we’re still over the moon. We’re especially thrilled because this is the second time P&N Bank has won. In fact, we took out the same award last year too!
But what does Bank of the Year mean – and why did we win?
How is the award decided?
Roy Morgan tracks customer satisfaction, trust, engagement, loyalty, advocacy and Net Promoter Scores across a wide range of industries and brands. Underpinned by data from real people sharing their real experiences, over 60,000 Australians were surveyed to find out the companies they dealt with across more than 30 industries, and rate how satisfied they were with them.
Through Roy Morgan’s independent survey of bank customers in Australia (including those of the big four), our customers voted P&N Bank as consistently achieving the highest customer satisfaction throughout 2023 and 2024.
Why are our customers satisfied?
Here at P&N Bank we’re committed to putting customers at the heart of everything we do. This means that we’re always working hard to provide the best possible products and experience for every one of our customers, no matter who they are.
- Our 12 branches are located across the Perth metropolitan region and Bunbury – with some open on Saturdays. If you can’t make it to a branch, our Perth-based Contact Centre is open 8am to 6pm Monday - Friday and 9am to 5pm Saturday making it easy for you to contact us by phone or online chat.
- If digital banking is more your thing, you can choose to use internet banking or our mobile app. Available around the clock, you bank at a time that’s convenient for you.
- Because we’re a customer-owned bank, we use our profits to develop our products and services. Have you heard about our newest savings account, Savvy Saver? How about our competitive home loan rates?
- Home loans can be complex, we get it. That’s why we have a team of home loan specialists available to guide you through the buying, refinancing and investing process. Our mobile home lenders can meet you at a time and place that’s convenient for you, while our virtual lending team are only a video-call away.
- Your financial wellbeing is important to us. We have free tools and services available to help our customers on their financial journey. Whether it’s improving financial literacy through Your Financial Wellness, getting a clear understanding of your finances with mymo by P&N Bank, or speaking to an expert Vinnies WA financial coach, there’s an option to suit.
- As proud West Australians, we understand the unique spirit of our state and its diverse communities. Community is at the core of everything we do – that's shy we’re committed to giving back. Through our Empowerment Grants, we support individuals, families, and local non-profits, and we also support the vital work of Lifeline WA and Vinnies WA.
For about more about Roy Morgan’s Customer Satisfaction Awards.
Important information
Banking and Credit products issued by Police & Nurses Limited (P&N Bank).
Any advice does not take into account your objectives, financial situation or needs. Read the relevant terms and conditions, before downloading apps or acquiring any product, in considering and deciding whether it is right for you. The Target Market Determinations (TMDs) are available on our website or upon request.