If you need to make a claim, we're here to help. The quickest and easiest way to make a claim is to contact our insurance partner CGU’s 24/7 claims team on 13 24 80.
Following the Reserve Bank of Australia's announcement on Tuesday 3 May, we have released information on interest rate changes. View details
To help speed up the claims process, please have the following ready when you call:
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Your policy number This can be found on the front of your policy document. |
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Your contact details Please provide them exactly as they appear on your policy. |
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Details of any relevant people We'll need the information of anyone involved in the claim. |
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Any relevant documents Such as letters, notices or court documents. |
To make a claim, contact our insurance partners at CGU on 13 24 80.
Whether you're making a claim or just have a question, agents are available 24/7 to support you.
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Building and contents claims
Note: Report theft and vandalism to the police, and keep a copy of their report. |
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Car and motorcycle claims
Note: If your car has been stolen or vandalised, inform the police and keep a copy of their report details. |
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Landlord building and contents claims
Note: Report theft and vandalism to the police, and keep a copy of their report. |
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Boat claims
Note: If your boat has been stolen or vandalised, inform the police and keep a copy of their report details. |
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Caravan claims
Note: If your caravan has been stolen or vandalised, inform the police and keep a copy of their report details. |
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Travel claims
Note: Required documentation could include original medical or dental reports, lodged reports regarding luggage loss, receipts, tickets and confirmation letters for cancellations etc. |
You can help the claims process by:
If you purchased an insurance policy through P&N Bank before 1 June 2021, your policy will continue to be underwritten by QBE until it renews or expires. For more information on updates to our insurance provider, Product Disclosure Statements for existing QBE policy holders, and details on how to make a claim, visit our insurance provider updates page.
If you need to make a claim, we're here to help. The quickest and easiest way to make a claim is to contact our insurance partner CGU’s 24/7 claims team on 13 24 80.
CGU's dedicated team are available 24 hours a day, seven days a week to assist you with any questions or assistance you need with a claim. Call our insurance partner CGU on 13 24 80 to discuss further.
See all frequently asked questions.
Important information
Police & Nurses Limited (P&N Bank) ABN 69 087 651 876 AFSL/Australian Credit Licence 240701 acts under its own AFSL and under an agreement with the insurer Insurance Australia Limited ABN 11 000 016 722 trading as CGU Insurance. Any advice given is general only and does not take into account your personal objectives, financial situation or needs. Consider the relevant Product Disclosure Statement (PDS) available here and Target Market Determinations (TMD) to see if the product is right for you.
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