BSB 806 015

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BSB 806 015

Claims

Are you ready to claim?

To help speed up the claims process, please have the following ready when you call:

Paper with list and folded corner

Your policy number

This can be found on the front of your policy document.

Telephone

Your contact details

Please provide them exactly as they appear on your policy.

Two people, one with long hair and one with short hair

Details of any relevant people

We'll need the information of anyone involved in the claim.

Open book

Any relevant documents

Such as letters, notices or court documents.

We're here to help.

To make a claim, contact our insurance partners at CGU on 13 24 80.

Whether you're making a claim or just have a question, agents are available 24/7 to support you.

House

Building and contents claims

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call us on 13 24 80, 24/7 to make a claim or if your property requires urgent repairs.

Note: Report theft and vandalism to the police, and keep a copy of their report.

Car

Car and motorcycle claims

  • Note down details including the name, address and registration number of the other people and vehicles involved, the date and location of the incident/loss, and take photos of the accident.
  • Call us on 13 24 80, 24/7 to make a claim.

Note: If your car has been stolen or vandalised, inform the police and keep a copy of their report details.

Apartment block

Landlord building and contents claims

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call us on 13 24 80, 24/7 to make a claim or if your property requires urgent repairs.

Note: Report theft and vandalism to the police, and keep a copy of their report.

Ship in water

Boat claims

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call us on 13 24 80, 24/7 to make a claim.

Note: If your boat has been stolen or vandalised, inform the police and keep a copy of their report details.

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Caravan claims

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call us on 13 24 80, 24/7 to make a claim.

Note: If your caravan has been stolen or vandalised, inform the police and keep a copy of their report details.

Suitcase with travel stickers on it

Travel claims

  • Note down or obtain any information regarding the incident, including documentation, any damage or loss and take photos of the damage if relevant.
  • Depending on your location, call us on 13 24 80 (Australia) or +61 2 8895 0698 (overseas) 24/7 to make a claim.

Note: Required documentation could include original medical or dental reports, lodged reports regarding luggage loss, receipts, tickets and confirmation letters for cancellations etc.

Claim tips

You can help the claims process by:

  • Taking photos of damage to your property
  • Keeping damaged property and items so we can inspect and assess the damage if required
  • Getting in touch with us as soon as possible to make a claim

Do you still hold a QBE MemberCare policy?

If you purchased an insurance policy through P&N Bank before 1 June 2021, your policy will continue to be underwritten by QBE until it renews or expires. For more information on updates to our insurance provider, Product Disclosure Statements for existing QBE policy holders, and details on how to make a claim, visit our insurance provider updates page.

Frequently asked questions

Important information

Police & Nurses Limited (P&N Bank) ABN 69 087 651 876 AFSL/Australian Credit Licence 240701 acts under its own AFSL and under an agreement with the insurer Insurance Australia Limited ABN 11 000 016 722 trading as CGU Insurance. Any advice given is general only and does not take into account your personal objectives, financial situation or needs. Consider the relevant Product Disclosure Statement (PDS) available here to see if the product is right for you.

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