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Claims

Are you ready to claim?

To help speed up the claims process, please have the following ready when you call:

Your policy number

This can be found on the front of your policy document.

Your contact details

Please provide them exactly as they appear on your policy.

Details of any relevant people

We'll need the information of anyone involved in the claim.

Any relevant documents

Such as letters, notices or court documents.

We're here to help.

To make a claim, contact our insurance partners at CGU on 13 24 80.

Whether you're making a claim or just have a question, agents are available 24/7 to support you.

	Building and contents claims Note down any details of the incident, including any damage or loss and take photos of the damage. Call us on 13 24 80, 24/7, or visit the CGU Insurance claims page to make a claim or if your property requires urgent repairs. Note: Report theft and vandalism to the police, and keep a copy of their report.
	Car and motorcycle claims Note down details including the name, address and registration number of the other people and vehicles involved, the date and location of the incident/loss, and take photos of the accident. Call us on 13 24 80, 24/7, or visit the CGU Insurance claims page to make a claim. Note: If your car has been stolen or vandalised, inform the police and keep a copy of their report details.
	Landlord building and contents claims Note down any details of the incident, including any damage or loss and take photos of the damage. Call us on 13 24 80, 24/7 to make a claim or if your property requires urgent repairs. Note: Report theft and vandalism to the police, and keep a copy of their report.
	Boat claims Note down any details of the incident, including any damage or loss and take photos of the damage. Call us on 13 24 80, 24/7 to make a claim. Note: If your boat has been stolen or vandalised, inform the police and keep a copy of their report details.
	Caravan claims Note down any details of the incident, including any damage or loss and take photos of the damage. Call us on 13 24 80, 24/7 to make a claim. Note: If your caravan has been stolen or vandalised, inform the police and keep a copy of their report details.
	Travel claims Note down or obtain any information regarding the incident, including documentation, any damage or loss and take photos of the damage if relevant. Depending on your location, call us on 13 24 80 (Australia) or +61 2 8895 0698 (overseas) 24/7 to make a claim. Note: Required documentation could include original medical or dental reports, lodged reports regarding luggage loss, receipts, tickets and confirmation letters for cancellations etc.

Claim tips

You can help the claims process by:

Taking photos of damage to your property
Keeping damaged property and items so we can inspect and assess the damage if required
Getting in touch with us as soon as possible to make a claim

Do you still hold a QBE MemberCare policy?

If you purchased an insurance policy through P&N Bank before 1 June 2021, your policy will continue to be underwritten by QBE until it renews or expires. For more information on updates to our insurance provider, Product Disclosure Statements for existing QBE policy holders, and details on how to make a claim, visit our insurance provider updates page.

Frequently asked questions

How can I make an insurance claim?
If you need to make a claim, we're here to help. The quickest and easiest way to make a claim is to contact our insurance partner CGU’s 24/7 claims team on 13 24 80.
What information do I need to make a claim?
Please provide your policy number, details of any relevant people including their name, address and registration number, your contact details and any relevant documents.
What are the opening hours of your claims department?
CGU's dedicated team are available 24 hours a day, seven days a week to assist you with any questions or assistance you need with a claim. Call our insurance partner CGU on 13 24 80 to discuss further.

See all frequently asked questions.

Important information

Police & Nurses Limited (P&N Bank) ABN 69 087 651 876 AFSL/Australian Credit Licence 240701 acts under its own AFSL and under an agreement with the insurer Insurance Australia Limited ABN 11 000 016 722 trading as CGU Insurance. Any advice given is general only and does not take into account your personal objectives, financial situation or needs. Consider the relevant Product Disclosure Statement (PDS) available here and Target Market Determinations (TMD) to see if the product is right for you.