General Terms & Conditions

All of our general terms and conditions can be found below:

• Online Services Terms & Conditions
• SMS Banking - Terms & Conditions
• Privacy Policy
• Member Feedback - General Descriptive Information

Identification requirements

If you are new to P&N Bank, before we can open an account or enable you to operate an account, we will need to verify your identity. This will usually occur only once at the time you:

• open a new account (savings, investment, transaction or loan account), or
• become a signatory to an account.

Verification of your identity is required under the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Act.

P&N Bank supports this Australia-wide effort to fight crime and will do everything it can to make this process as smooth as possible for you.

To verify the details you provide you will need to produce either:

1. An original copy of a primary document with a photograph
2. An original copy of a primary document without a photograph plus a secondary document

Please refer to the tables below for examples of documents you can use to verify your identity. Identification must be original documents in the same name, listing your full name and date of birth and/or residential address. 

Primary documents with a photograph ​

• Australian Passport (current or expired within 2 years)
• Current Foreign Passport
• Current Australian Drivers Licence
• Proof of Age Card (issued under law of Australian State or Territory)
• Current Australian ImmiCard​

Primary documents without a photograph ​

• Australian Birth Certificate or Birth Extract
• Foreign Birth Certificate
• Australian Citizenship Certificate

Secondary documents

• Current Centrelink card
• Notice to the individual from the Australian Taxation Office (less than 12 months old)
• Notice to the individual from a local government or utilities provider
• Children (less than 18 years) - educational institution statement specifying the name of the child and confirming attendance of the child at the institution and signed by a specified officer of the institution

How can we help?

What if your documents are not in English? 

Any document written in a language other than English must be accompanied by an English translation prepared by a translator accredited by NAATI (National Accreditation Authority for Translators and Interpreters).

How current must your documents be? 

All documents need to be current unless we advise otherwise. When photo identification is presented, the likeness of the photo needs to match your current likeness. Where you have changed your name, evidence of the change must be verified from a document such as a marriage certificate, deed poll document or change of name document.

What if your documents are hard to read? 

Unfortunately, we cannot accept documents that are cancelled, illegible, defaced, torn or otherwise mutilated.

If you have any questions regarding your identification requirements, call us on 13 25 77.