BSB 806 015

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BSB 806 015

Frequently Asked Questions

Personal Loans

Questions...

  • What happens if I get sick, have an accident or lose my job and I can't pay my loan?

    When you took out your loan or credit card with us, you would have been offered optional insurance to cover unforeseen events like accidents and unemployment. 

    Please call 13 25 77 or visit your local branch so we can check whether you have insurance on your loan.

    In the instance that you do not have the appropriate level of cover, please contact us to discuss your situation further.

    Further reading on Financial Hardship.

  • How do I resume a saved application?

    If you have started an application for a personal loan, car loan or credit card online and have saved it, you can resume it at any time. You should have received an email with the link to resume or manage your application to your nominated email address. If you have lost the email, you can find the link to resume or track your application below.

    Resume application:

    https://apply.pnbank.com.au/apply/#/resume/login/

  • Can I skip the next loan repayment that's due?

    As long as you have previously made additional payments to your loan account and the loan is sufficiently in advance, you may be able to skip a repayment. Call us on 13 25 77 or visit a branch if you would like us to check the advance status of your loan repayments.

  • How can I track my loan application status?

    If you have submitted a personal loan, car loan or credit card application online we will respond to it within one business day. You can upload required documents and track the status of your loan applicaiton using the link below.

    Track loan application:

    https://apply.pnbank.com.au/apply/#/resume/login

  • What is the maximum amount I can borrow on a personal loan?

    The maximum amount we can lend for a personal loan will depend on your personal circumstances, current income and expenses.

    Our Personal Loan Repayment Calculator can help you figure out what your minimum weekly, fortnightly or monthly loan repayments would be for any borrowed amount.

    To apply for one of our personal loans, you can submit an application online. Alternatively, you can call us on 13 25 77 or visit your local branch to speak with one of our lending specialists. Our team can review your current situation and guide you through the process.

  • What is a loan redraw facility?

    A redraw facility allows you to access additional repayments that you have made on your loan in addition to the required minimum repayments. Not all loans offer redraw and there is usually a minimum redraw amount of $1,000. To access this facility, you will need to ensure that your loan product allows redraw of extra funds and that you are far enough in advance to cover the minimum amount. If you do hold an eligible product, you will need to complete the appropriate form prior to gaining access to this feature.

    If you wish to make a once off redraw funds from your loan without setting up ongoing access, please complete the Loan Redraw Request form. To have access to the facility via your Internet Banking and redraw funds at your own convenience, please complete the Redraw Authority Nomination form. You can return the completed form in a branch or via the Secure Mail service on your Internet Banking. Please note that we do not accept digital signatures.

  • Where can I find my minimum loan repayment?

    You can check your minimum monthly loan repayment and when your payment is due via our Mobile App or Internet Banking. 

    Mobile App
    Go to your loan account and reveal the information 'i' icon. Extra loan information will display including your next payment due date and payment amount. 

    Internet Banking
    Go to your account and expand the more details section (tip: click on the ellipsis …). Your next payment date and amount due will display. 

    If you need more help, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

  • Do I need to provide security for my personal loan?

    You may be asked to provide security for your personal loan, depending on your application and the amount you wish to borrow. Also, you'll pay a much lower rate of interest if you choose a secured car loan versus an unsecured personal loan.

    Learn more about our secured personal loan.

  • What can I use a personal loan for?

    We offer personal loans for almost any purpose. This can include weddings, buying a car, consolidating debts, or going on a holiday, just to name a few.

    Our Personal Loan Repayment Calculator can help you figure out what your minimum weekly, fortnightly or monthly loan repayments would be for any borrowed amount.

    To apply for one of our personal loans, you can submit an application online. Alternatively, you can call us on 13 25 77 or visit your local branch to speak with one of our lending specialists. Our team can review your current situation and guide you through the process.

  • What is the minimum amount I can borrow for a personal loan?

    All our personal loans have a minimum loan amount of $5,000.

    To apply for one of our personal loans, you can submit an application online. Alternatively, you can call us on 13 25 77 or visit your local branch to speak with one of our lending specialists. Our team can review your current situation and guide you through the process.

  • How is interest calculated on home loans and personal loans?

    Interest on P&N Bank home loans and personal loans is calculated daily and charged in arrears.

    Use our loan calculators to explore ways to pay off your loan sooner and learn how much money you could save in future interest payments. Our home loan calculator can help you get a better understanding on what your current loan will cost over its life, and then see the results of making hypothetical changes. 

    Please refer to the interest rates on our website for all current interest rates on our products.

  • Can I pay off my personal loan faster?

    All of our personal loans can be repaid at a faster rate which can reduce the cost of the loan to you.

    Use our Personal Loan Repayment Calculator to explore ways to pay off your loan sooner and learn how much money you could save in future interest payments.

  • Can I get a payout figure for my personal loan?

    Yes, to obtain a payout figure please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

  • How much do I owe on my personal loan?

    You can check the balance of your personal loan 24/7 via our Mobile Banking App or Internet Banking service.

    If you need a payout figure please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

  • How do I apply for a personal loan?

    You can apply for a personal loan or a car loan online. Your application will take around 10 to 15 minutes and you can save and resume your application at any time. Alternatively, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

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