Card Controls allows you to block certain card transactions and help you keep your card/s safe.
Log in to Internet Banking or the Mobile App and go to Manage Cards > Card Controls.
You can block the following card transactions for both Australian (domestic) and/or international transactions:
If you don't have access to Internet Banking please contact us on 13 25 77 or visit a branch for assistance.
Our BSB number is 806-015
To increase your ATM withdrawal limit, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist
Please note limits can only be increased for 24 hours and then will revert back to the standard amount.
You can use the international setting in Card Controls to block ATM, in store, payWave and online purchases.
The currency your transaction is processed in determines whether the transaction is deemed as an international transaction.
For example a withdrawal from a cash machine in Bali would be classed as an international ATM transaction, as you withdraw the funds in the foreign currency Indonesian Rupiah.
payWave (tap and go) is protected by both the chip technology and Visa's Zero Liability policy*. payWave is only available for purchases below $100 and you can only use payWave up to 10 times per day.
If you are concerned about security on your card you can block payWave (tap and go) and a range of other card transactions via Internet Banking or the Mobile App. Go to Manage Cards > Card Controls and toggle the tap and go control to off. Please contact us if you require any assistance updating your Card Controls.
You may also be interested in: Security.
* Visa's Zero Liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify their issuer promptly of any unauthorised Visa use.
If you've misplaced your card or left it somewhere by mistake you can place a temporary lock on your card while you look for it. The temporary lock can be applied in Internet Banking or the Mobile App and will restrict all transactions on your card except for regular recurring withdrawals such as direct debits and digital wallet transactions.
To put a temporary lock on your card, go to Manage Cards > Card Controls.
Find out more about Telegraphic transfers from overseas.
To change your card PIN, please log in to Internet Banking and go to Services > Manage Cards or our Mobile App and go to Manage Cards. Select the card you need to change the PIN for and follow the instructions on the screen. Refer to our Internet Banking user guide for more information.
Alternatively, if you have forgotten your existing PIN, please visit a branch and one of our friendly team will be happy to assist.
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