To increase your ATM withdrawal limit, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist
Please note limits can only be increased for 24 hours and then will revert back to the standard amount.
If you've misplaced your card or left it somewhere by mistake you can place a temporary lock on your card while you look for it. The temporary lock can be applied in Internet Banking or the Mobile App and will restrict all transactions on your card except for regular recurring withdrawals such as direct debits and digital wallet transactions.
To put a temporary lock on your card, go to Manage Cards > Card Controls.
Alternatively, you can contact us on 13 25 77 or visit one of our branches for further assistance.
Card Controls allows you to block certain card transactions and help you keep your card/s safe.
Log in to Internet Banking or the Mobile App and go to Manage Cards > Card Controls.
You can block the following card transactions for both Australian (domestic) and/or international transactions:
If you don't have access to Internet Banking please contact us on 13 25 77 or visit a branch for assistance.
To change your card PIN, please log in to Internet Banking and go to Services > Manage Cards or our Mobile App and go to Manage Cards. Select the card you need to change the PIN for and follow the instructions on the screen. Refer to our Internet Banking user guide for more information.
Alternatively, if you have forgotten your existing PIN, please visit a branch and one of our friendly team will be happy to assist.
payWave (tap and go) is protected by both the chip technology and Visa's Zero Liability policy*. payWave is only available for purchases below $100 and you can only use payWave up to 10 times per day.
If you are concerned about security on your card you can block payWave (tap and go) and a range of other card transactions via Internet Banking or the Mobile App. Go to Manage Cards > Card Controls and toggle the tap and go control to off. Please contact us if you require any assistance updating your Card Controls.
You may also be interested in: Security.
* Visa's Zero Liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify their issuer promptly of any unauthorised Visa use.
You can use the international setting in Card Controls to block ATM, in store, payWave and online purchases.
The currency your transaction is processed in determines whether the transaction is deemed as an international transaction.
For example a withdrawal from a cash machine in Bali would be classed as an international ATM transaction, as you withdraw the funds in the foreign currency Indonesian Rupiah.
We will automatically send you a replacement card close to the expiration date of your existing card.
If you haven't received your replacement card within 2 weeks prior to the expiry date, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.
To activate your new card, log in to Internet Banking or the Mobile App and go to Services > Manage Cards.
• Select your card
• Activate your card as prompted
• Use Card Controls to allow/block card transaction types as required
Please see our Internet Banking Guide for more information.
Alternatively, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.
If you don’t want to use the payWave functionality, you just swipe your card and enter your PIN at the terminal.
Yes. With the combination of Card Controls blocking transactions, and with your card details secure in digital banking or your digital wallet (including 2FA - Two Factor Authentication security, phone biometrics) the digital card is as secure or potentially even more secure than a physical card.
This depends on whether the card is a new, renewal or replacement (lost/stolen) card.
If a renewal card was sent to you automatically as your previous card expired and has the same 16 digit number on the front as your previous card, this will NOT require activation.
If this card has been sent to you as a replacement because your previous one was reported as lost, stolen or damaged, or you've ordered a brand new card or card type, it will require activation. If you have already activated this card online, you may also wish to unblock Card Controls once the physical card has been received.
To activate your new card, log in to your Internet Banking or the Mobile App and go to Manage Cards. You can then select your card and follow the prompts to activate it. You can also find Card Controls here should you wish to make any additional changes.
If you require any further assistance, please contact us on 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.
For security reasons, your card will be locked after multiple unsuccessful attempts of the PIN number.
If you have accidentally locked your card, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist
You can report your card as lost or stolen and reorder a new card using our digital channels, or by calling us on 13 25 77 during business hours. To report a card as lost or stolen outside of business hours, please call 1800 224 004.
To do this via Internet Banking or the Mobile App, log in and go to Manage Cards. Select the card you need to report as lost or stolen and follow the prompts to cancel your card and order a new one. Your replacement card details will be available immediately so you can add them to your digital wallet and use this until your new card arrives in the post.
See our Internet Banking Guide for further information.
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