BSB 806 015

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BSB 806 015

Members praising new Innaloo Discovery Store

05 Oct2018

Opening of new P&N Bank Innaloo Discovery Store

P&N Bank Innaloo members and staff are delighted with the Bank's investment and focus on member experience, with the opening of the new Innaloo Discovery Store at Westfield Innaloo.

The new location has seen P&N move into the banking area of the Centre and is opposite Australia Post.

Set to benefit more than 3,800 locals from the surrounding Stirling region, the progressive and welcoming new design looks nothing like a traditional bank branch and aims to foster relaxed, quality conversations between members and staff.

P&N listened to feedback from both members and staff when creating the new design, which is not only functional but is a place where people want to spend time.

Innaloo Discovery Store Manager Renee Lang said that the Bank partnered with leading WA designers and suppliers to create a space where members would feel comfortable, whether dropping in for a quick transaction, a conversation or a more private meeting.

"Innaloo is one of our busiest branches with a very strong customer base so it has been great to provide our members with a fresh new functional design and layout in this new convenient location within the Centre.

"With over 94,000 members, we're committed to offering a range of banking channels to suit different needs, so you'll see P&N continue to invest in contemporary stores located where our customers need them most," she said.

"Our members absolutely love the look and feel of our new store and our team are very proud to work in this beautiful space."

Local P&N Bank members of over 45 years, Peter and Margaret of Doubleview were invited to help officially open the store and described the new look as brilliant and said the designers had done a terrific job creating one of the best bank branches they've seen.

The couple who originally met when both working in the Police Force are regulars in store, with Margaret visiting once or twice a week, while Peter is known to often bring in cakes to thank the Innaloo team for their assistance.

"The staff at Innaloo are great, always so friendly and helpful and nothing is ever too hard for them to help with.

"It is very rare these days that staff at a bank would know their customers' names, but here at P&N the team know all the members by name.

"It is really evident that the staff take the member focus ethos of P&N literally and really engage members to be part of the P&N ethos as well," Peter said.

The opening of the new Innaloo location is part of a wider P&N Bank branch upgrade project, with the Maddington and Joondalup Discovery Stores remodelled earlier in the year. While a brand new store opened at Stockland Bull Creek Shopping Centre in July.

Picture: Long term P&N Bank members Margaret and Peter celebrate the opening of the new look Innaloo Discovery with P&N GM, Member Experience, Anna Pearce.

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